Privacy requests
Access, correction, deletion, or a copy of the Notice of Privacy Practices.
The two documents that govern this website, how we handle information, and what you agree to when you apply for an account or place an order. Written to be read rather than skimmed past.
Information we hold because we filled a prescription is protected health information under HIPAA. It is governed by our Notice of Privacy Practices, which controls over the Privacy Policy below wherever the two differ. Ask for a copy at any time and we will send it at no charge.
The forms on this website are for licensure, practice details and general questions. Do not enter diagnoses, medication histories, test results or any other patient health details into them. Use the prescriber channels on the For Providers page, or call us.
Switch between them below. Each has its own contents list, and every section is directly linkable if you need to point someone at one clause.
This Privacy Policy explains how Empower RxLab, LLC, doing business as Empower RxLab, collects, uses and shares information when you visit our website, submit the Provider Access Application, contact us, or receive a medication we have dispensed.
It covers this website and the forms embedded in it. It does not cover the separate practices of a prescriber, clinic or telehealth platform that sends us a prescription on your behalf. Those organizations have their own privacy notices, and you should read theirs as well as ours.
Health information that we hold because we filled a prescription is handled under a separate framework. See the section on protected health information below.
Information you give us directly:
Information collected automatically when you browse:
We do not ask for and do not want protected health information submitted through any form on this website. If you need to send us clinical details, call us or use the secure prescriber channels described on the For Providers page.
We use the information described above to:
We do not use the information you submit to make automated decisions that have a legal effect on you without human review.
When we dispense a medication, we act as a pharmacy and the health information we hold about that patient is protected health information under the Health Insurance Portability and Accountability Act. That information is governed by our Notice of Privacy Practices, not by this Privacy Policy, and the Notice controls if the two ever conflict.
Ask for a copy of the Notice of Privacy Practices at any time by writing to [email protected] or by calling (786) 383-0808. We provide it without charge.
This website is a general marketing and application website. It is not a patient portal and it is not a secure channel for clinical information. Do not enter diagnoses, medication histories, test results or other health details into a web form here.
We keep information for as long as we need it for the purpose we collected it, and then for as long as the law requires us to keep it.
Pharmacy dispensing records, prescription records and controlled substance records are kept for the period set by state pharmacy law and federal law, which is typically several years and is longer for controlled substances. Financial records are kept for the applicable tax and audit period. Website log data is kept for a short operational period.
A request to delete information does not override a legal record retention obligation. Where we cannot delete something, we tell you why.
We use administrative, technical and physical safeguards appropriate to the sensitivity of the information we hold. That includes encryption of data in transit, access controls limited to staff who need the information to do their job, workforce training, logging, and vendor diligence for the service providers we use.
No system is perfectly secure. If we become aware of a breach affecting your information we will notify you and the relevant authorities as the law requires.
Depending on where you live, you may have some or all of the following rights over the personal information we hold that is not protected health information:
To exercise a right, email [email protected] or call (786) 383-0808. We will verify who you are before we act, respond within the period the applicable law allows, and tell you if we need more time. An authorized agent may make a request for you with written proof of authority.
We will not deny you goods or services, charge you a different price, or give you a lower quality of service because you exercised a privacy right.
Rights over protected health information are exercised under the Notice of Privacy Practices rather than under this policy.
This website is intended for licensed healthcare professionals and for adults. We do not knowingly collect personal information from children through this website. If you believe a child has given us information here, contact [email protected] and we will delete it.
A prescriber may lawfully prescribe a compounded preparation for a paediatric patient. That clinical information reaches us from the prescriber, is protected health information, and is handled under the Notice of Privacy Practices.
This website links to third party sites and embeds a third party application form. We do not control those services and we are not responsible for their content or their privacy practices. Read their notices before you give them information.
Empower RxLab operates in the United States and dispenses only where it is licensed to do so. If you access this website from outside the United States, your information will be transferred to and processed in the United States, where privacy laws may differ from those where you live.
We may update this policy as our practices or the law change. When we do, we change the date at the top of the page. If a change is significant we will make that clear on the website. Continued use of the site after a change means you accept the updated policy.
Privacy questions and requests: [email protected]
Phone: (786) 383-0808 Mon to Fri, 8:00 AM to 7:00 PM CT
Mail: Empower RxLab, LLC, 1317 Edgewater Drive, Orlando, FL 32804
These Terms and Conditions are an agreement between you and Empower RxLab, LLC, doing business as Empower RxLab. By using this website, submitting the Provider Access Application, opening an account or placing an order, you agree to them. If you do not agree, do not use the site.
If you use the site on behalf of a practice or company, you confirm you have authority to bind that organization, and these terms bind it as well as you.
This website is intended for licensed healthcare prescribers, the practices they operate in, and adults in the United States who have been prescribed a medication we compound. You must be at least 18 years old to submit a form here.
Nothing on this site is an offer to sell a prescription medication to anyone without a valid prescription, or in a jurisdiction where we are not licensed to dispense it.
The content on this website, including product listings, strengths, dosage form descriptions and educational material, is provided for general information for healthcare professionals and patients. It is not medical advice, it is not a recommendation to use any medication, and it does not create a prescriber and patient relationship or a pharmacist and patient relationship.
Clinical decisions are the responsibility of the prescriber. A patient should never start, stop or change a therapy based on this website. Speak to your own prescriber.
In a medical emergency, call your local emergency number.
Every preparation listed on this site is prescription only. We dispense against a valid prescription issued by a prescriber licensed in the relevant jurisdiction, for a legitimate medical purpose, in the usual course of professional practice.
We do not issue prescriptions, we do not provide medical consultations, and we do not connect patients with prescribers. We may refuse to fill any prescription in our professional judgment, including where we cannot verify it, where it is inconsistent with the patient's record, or where filling it would breach law or professional standards.
Controlled substances additionally require a current DEA registration and compliance with all federal and state requirements, including limits on prescriptions issued across state lines.
A compounded preparation is made for an individual patient from component ingredients. It is not an FDA approved drug product. The FDA has not evaluated any compounded preparation we make for safety, effectiveness or manufacturing quality in the way it evaluates an approved product.
Compounded preparations carry a beyond use date rather than a manufacturer expiry, and that date is usually shorter. Use the preparation within the date on its label and store it as the label directs.
Availability, strengths and dosage forms vary by state and change over time. Some items cannot be shipped to some states, and some cannot be supplied for office use. We confirm what is available for your jurisdiction during onboarding and at the time of each order.
When you apply for an account you agree that:
We may decline an application, and we may suspend or close an account, at our discretion, including where credentials lapse, where information proves inaccurate, or where activity is inconsistent with law or professional standards. There is no fee to open an account.
An order is an offer to purchase. It is accepted only when we confirm it, and we may decline or cancel any order before it ships, including for pricing or description errors, unavailability, suspected fraud, or a clinical or legal concern.
Prices are quoted in United States dollars and can change without notice. The price that applies is the one confirmed at the time we accept your order. Prices exclude shipping, handling and any applicable tax unless stated otherwise. Certain office use items carry batch minimums, which we flag before you commit to a protocol.
Payment is due on the terms stated on your account. You authorize us to charge the payment method on file for orders placed under your account, including shipping and tax. Late balances may be subject to interest and to suspension of the account.
Compounded preparations are generally not covered by insurance. We do not bill insurers unless we have agreed to in writing.
We ship only to states where we are licensed to dispense the item ordered. Delivery estimates are estimates, not guarantees. Most orders ship within 3 business days of a clean prescription being received, and items that require full sterility release testing take longer.
Refrigerated items ship in validated insulated packaging with expedited service, scheduled so product is not in transit over a weekend. You must be available to receive a cold chain shipment and refrigerate it promptly on arrival. If a package arrives warm, damaged or open, do not use it and contact us before doing anything else.
You are responsible for giving us a correct and complete shipping address and a recipient who can accept the delivery. Signature is required for controlled substances and for high value shipments. Risk of loss passes on delivery to the address you gave us, or where a shipment fails because the address was wrong or nobody accepted it.
For patient safety and to comply with pharmacy law, dispensed medication cannot be returned, resold or restocked, and is not refundable except as set out here.
Contact us within a reasonable period, and in any event promptly, if an order arrives damaged, if the temperature control failed, if we dispensed the wrong item or strength, or if there is a quality concern. We will investigate, review the batch record, and replace or credit the order where the fault is ours.
If we recall a preparation we will contact the prescriber and, where we hold the details, the patient, with instructions. Stop using a recalled item immediately.
We do not refill any prescription automatically. A patient requests a refill and we route an authorization request to the prescriber before dispensing. A prescription that has expired or has no refills remaining requires a new prescription.
You agree not to:
The website, its text, layout, graphics, product illustrations, compiled formulary data, code and the Empower RxLab name and logo are owned by Empower RxLab, LLC or its licensors and are protected by copyright, trademark and other laws.
You may view and print pages for your own internal professional or personal use. You may not copy, reproduce, modify, distribute, publicly display or create derivative works from any part of the site for any other purpose without our written permission. All rights not expressly granted are reserved.
Names of active ingredients and of third party brands are used for identification only and remain the property of their respective owners. Their use does not imply endorsement or affiliation.
The Provider Access Application is hosted and processed by a third party form and CRM platform, and shipping is performed by third party carriers. Your use of those services is subject to their own terms. We are not responsible for a third party's acts, omissions or availability.
Links to other websites are provided for convenience. We do not endorse them and we are not responsible for their content.
The website is provided on an as is and as available basis. To the fullest extent permitted by law we disclaim all warranties, express or implied, including implied warranties of merchantability, fitness for a particular purpose, title and non infringement, and any warranty that the site will be uninterrupted, error free or free of harmful components.
We do not warrant that any information on the site is complete, current or suitable for a particular patient. Product descriptions, strengths and availability may contain errors and may change.
Nothing in these terms limits any warranty or right that cannot be limited under applicable law, and nothing here is intended to disclaim a pharmacy's professional obligations.
To the fullest extent permitted by law, neither we nor our officers, employees or agents will be liable for any indirect, incidental, special, consequential, exemplary or punitive damages, or for lost profits, lost revenue, lost data or business interruption, arising out of or relating to your use of this website, whether based in contract, tort, strict liability or any other theory, even if we were advised of the possibility.
To the fullest extent permitted by law, our total aggregate liability arising out of or relating to your use of this website or any single order is limited to the greater of the amount you paid us for that order or one hundred United States dollars.
Some jurisdictions do not allow the exclusion or limitation of certain damages, so parts of this section may not apply to you. This section does not limit liability for death or personal injury caused by negligence, for fraud, or for anything else that cannot be limited by law.
You agree to indemnify and hold us harmless from claims, losses, liabilities, damages and reasonable legal costs arising out of your breach of these terms, your misrepresentation of licensure or authority, your clinical decisions, or your unlawful or unauthorized use of the site or of a preparation we dispensed.
These terms are governed by the laws of the State of Florida, without regard to its conflict of laws rules. You and we submit to the exclusive jurisdiction of the state and federal courts located in Florida for any dispute that is not otherwise resolved, and each of us waives any objection to venue there.
Before starting a formal proceeding, please contact us so we can try to resolve the matter directly. Most issues are resolved in a phone call.
Nothing in this section affects a patient's rights under state pharmacy law or a professional board's jurisdiction over a licensed pharmacy.
We may update these terms at any time. The current version is always the one posted here, with the date shown at the top of the page. Continued use of the site after a change means you accept the updated terms. If a change is significant we will make that clear on the website.
We may also change, suspend or discontinue any part of the site or the catalog at any time, without liability to you.
Severability. If any provision is held unenforceable, the rest stays in force and the unenforceable provision is limited to the minimum extent necessary.
No waiver. Failure to enforce a provision is not a waiver of it.
Assignment. You may not assign these terms without our written consent. We may assign them in connection with a merger, acquisition or sale of assets.
Force majeure. Neither party is liable for a delay or failure caused by an event beyond its reasonable control, including an ingredient shortage, carrier failure, natural disaster or regulatory action.
Entire agreement. These terms, together with any written account agreement we sign with you, are the whole agreement about your use of this website and supersede earlier understandings. A signed account agreement controls if the two conflict.
Survival. Sections on intellectual property, disclaimers, limitation of liability, indemnity and governing law survive termination.
Legal notices: [email protected]
Phone: (786) 383-0808 Mon to Fri, 8:00 AM to 7:00 PM CT
Mail: Empower RxLab, LLC, 1317 Edgewater Drive, Orlando, FL 32804
Access, correction, deletion, or a copy of the Notice of Privacy Practices.
Notices under the Terms and Conditions, intellectual property and compliance correspondence.
Orders, shipping, a quality concern, or a clinical question for a pharmacist.
(786) 383-0808
Mon to Fri, 8:00 AM to 7:00 PM CT
The Provider Access Application takes about six minutes. Submitting it means you accept the Terms and Conditions on this page.